Mach5 Community Support
A New Year - Printable Version

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+--- Thread: A New Year (/showthread.php?tid=36)

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A New Year - mlandis - 12-30-2010 06:40 PM

Welcome to 2011!

I remember when I first started working with Mach5 more than ten years ago. I've watched the company go through many phases over the decade - from rapid growth to some stagnation. 2010 marks the end of Mach5 Development, LLC, and now I am the sole custodian of everything Mach5. I have experimented with outsourcing our customer support, and have done a good bit of it myself also. None of it has worked really well. We've never had the revenue to back up a good bit of support the way I wanted to do.

Knowing that most of our users are very technical, I am hoping the community support will be a positive thing. Of course I will be contributing as well.

What's next for development? I have some plans for the Mach5 Subscriber service that should be coming as soon as I can get them done! I'm excited about that end of the business here. I think it can provide a real value to companies that need to manage their newsletters - a much better value than premium newsletter subscription services like Constant Contact and MailChimp. We'll see! We've never charged anything for the Mach5 Subscriber service, and I do want to keep that part of it - managing subscriptions - free.

Thank you to everyone who has hung with us over the years, and I hope our software still plays an important role in your organization, and that your experience with it is positive.

- Mike


RE: A New Year - mlandis - 01-03-2011 07:18 PM

The new year has started and so far things are going well. I have been busy working on website updates and fixing the purchasing URLs. I also plan to get the affiliate program revamped with 50% commissions to affiliates. Maybe we will get a few good affiliate promoters that way, I'm hoping.

I've gotten some support requests for help with registration codes, via email, but nothing here on the new support forums as of yet. But I'm excited about the prospects for Mailer, Subscriber, and the future!

Feel free to let me know your thoughts.

Mike


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What did you planed for new year what task that you settled for you that you must have to touched that...Expose here you ideas..


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