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Can someone please instruct me?
03-01-2012, 12:28 PM
Post: #1
Can someone please instruct me?
Since I upgraded to Mach 5 Gold, I have still only been able to send 200 messages a day. It seems to not be recognizing me as a paid subscriber. I contacted support and they gave a me a few solutions, but then did not explain to me how to enact them!

Can someone tell me how to:

1) Setting up drip mailing

2) Turning off regisrty protection

I see nothing about either anywhere on the site or the program itself. HELP!!!!!! Huh
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03-08-2012, 12:38 AM (This post was last modified: 03-08-2012 12:39 AM by support.)
Post: #2
RE: Can someone please instruct me?
For anyone else experiencing a similar problem, here is a copy of our solution. Altcinema, were you able to figure it out?


"First, try the remedies listed here: http://mach5.com/support/mailer/troubles...emailprobs

If that doesn't work, try either setting up the drip mailing or turning off your registry protection (it may be blocking it as an unknown, thus not letting it upgrade from Free to Gold-- Free has a 200-person email per session limit).

Message Rate Limiting / Throughput Speed Throttling / Drip Delivery Sending
Rate Limiting is frequently implemented by ISP's. IF you have hit a message/hour limit, you can throttle the speed at which Mailer sends messages.

1. Open Mach5 Mailer and access the Program Options [ 'Mail'->'Program Options' on the TopMenu ]
2. Within the 'Sending Options' section of the 'Send Options' tab locate the 'Number of threads' setting
3. Reduce the number of threads to 1. This enables the 'Between threads, wait' setting.
4. Set the delay between threads to whatever number of seconds is required to stay below your ISP's throttling limit. (there are 3600 seconds in an hour)
5. Click 'OK' and save your Mailing.


Information on modifying Windows registry can be found on the Microsoft page: http://support.microsoft.com/kb/136393 If the registry protection isn't blocking your mail then your ISP may be giving you a limit per hour. If this fix doesn't help, I'd recommend contacting them. Other possible errors/solutions are here: http://support.mach5.com/showthread.php?tid=15

To allow something through the Windows Firewall, you should be able to go to System and Security under the Control Panel and Allow a Program Through Windows Firewall, manually selecting the mailer. Your firewall may just be blocking the mailer and not allow it up update your product registration."
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